Important To Know
AGE RESTRICTIONS
Guests under the age of 16 may receive treatments (excluding Termé Wailea Hydrotherapy) if accompanied by a parent or guardian and with a signed waiver. Minors may be asked to show proof of age.
VISITING GUESTS
For visiting and neighbor resort guests, an additional charge of $30 will be added to your total charges for spa services.
Visiting and neighbor resort guests holding spa appointments are granted use of the Fitness Center; cardiovascular room, weight training room and one fitness class on the same day of spa treatment.
GRATUITIES
Gratuity is not included in spa service prices.
GIFT CERTIFICATES
Gift certificates are available for purchase and are non-refundable. For more information, call (800) SPA-1933 or visit the Spa Reception Desk
SUBJECT TO CHANGE
All prices are subject to change without notice.
RESERVATIONS
Guests are encouraged to make Spa arrangements in advance to ensure appointment times are available. A credit card is required to secure Spa appointments. Prices are subject to change without notice.
CANCELLATION POLICY
To cancel or change an appointment you must do so 4 hours prior to your first treatment. If an appointment is cancelled within four hours, the guest will be charged 50% of the total cost. No-shows for appointments are charged 100%.
Q. How early should I arrive for my treatment?
Arrive a minimum of 15 minutes prior to check-in time. A late arrival will determine the length of your treatment time. Your treatment will end as scheduled so that the next guest may begin on time.
Q. What should I know about health concerns?
If you have any of these concerns, please consult your physician before visiting any spa.
PREGNANCY: You may want to avoid treatments using deep pressure and hydrotherapy treatments involving heat. Please inform our associates upon scheduling your appointments.
MENSTRUAL CYCLE: Ladies on their cycle are asked not to utilize the Termé Wailea Hydrotherapy and are permitted to use the facility on a separate day.
Any other health concerns may be addressed personally prior to your treatments.
Q. How do I prepare for my spa visit?
We will provide you with a locker for your personal belongings. Please do not bring valuables to the spa. You will receive towels and slippers while in the Termé Wailea Hydrotherapy and a robe for your treatments. If you feel more comfortable, please bring your bathing suit, as the Termé Wailea Hydrotherapy is a bathing suit optional area.
Q. Do I have to disrobe entirely for spa treatments?
That is your option, however, keep in mind our staff is trained to appropriately drape you with towels for privacy.
Q. Can I ask my therapist to make adjustments?
Absolutely. This is your treatment. Communicate with the staff regarding room temperature, pressure, technique, etc. We value your feedback. In addition, at the time of booking your appointment, discuss with the associate your preferences for gentle, moderate or deep massage, male or female therapists.
Q. Is there anything else I should be aware of before?
It is recommended that you refrain from consuming alcohol at least eight hours prior to your Spa treatment. Alcoholic beverages are not permitted in the Spa.
SPA GRANDE - Hours of operation 8am to 7pm.
Phone: (808) 875-1234 x 4949
Termé Hours: - First Termé starts at 8am and last Termé starts at 5pm.
Treatment Hours: - First treatment starts at 9am and last treatment starts at 6pm.
THE FITNESS CENTER - Hours of operation 6am to 8pm.
Phone: (808) 875-1234 x 4786
GRAND DESIGN SALON - Hours of operation 9am to 7pm.
Phone: (808) 875-1234 x 2498
